Returns

Obviously I want you to be happy with your order (or the person you've gifted it to). So if you're unhappy, I'm unhappy. Let's solve this.

Please bear in mind the following: Made-to-order products cannot be returned. If you're not satisfied, please email me on shop@studiolegenda.com or use the contact form.

Right to cancel

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us.

To exercise this right, please contact us on shop@studiolegenda.com or use the contact form. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.

Other returns

If you have any other complaints about your order (for instance: It was damaged during shipping) please contact me immediately so I can remedy the situation. Please send photos if your order has been damaged, or if you received the wrong order.

How to return your order

After consulting the above information, please contact me first if you want to return or cancel your order. That way you have confirmation that - yes - you will receive a refund or replacement article (when the returned goods have been received in good order). Usually with damaged goods a return shipment is not necessary.

A return can only be properly be managed if you contact me upfront, as a package needs to be received and you'll need to be given your money back.

Return instructions will be given once a return is confirmed.

Until then, please make sure your order is not damaged, changed or thrown away!

If you have any other questions, please see the FAQ or see the Contact page.

FAQ

The Frequently Asked Questions page provides answers to the most common questions, saving everybody some time.

FAQ

Shipping

or shipping information such as the difference between Stock and Made To Order, customs information or international shipping rates, see this page.

Shipping

Returns

Despite all my best efforts, you may still want to return something. Please see this page how to go about that.

Returns

Made To Order

When ordering something that's not in stock, special terms apply. You'll find these here.

Made to Order

Complaints

If none of the information above helps you out in any way, check out this page on how to get in touch with a complaint or question.

Complaints

Contact

If you just want to get in touch, there is also a page specifically for that.

Contact