Complaints

If your question/complaint could not be answered in the FAQ, please consider the following:

I encourage you to notify me of complaints by sending an email to sebastiaan@svdb.tv or using the contact form. If this does not lead to a solution, it is possible to sign up for dispute mediation by ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting ValuedShops.

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